FEECO International has launched a new QR code-based platform designed to simplify the way customers manage access to parts and service for their FEECO equipment.
The new platform provides instant access to a personalized parts list through a unique QR code affixed to each piece of FEECO equipment. By scanning the code with a mobile device or tablet, customers are directed to a dedicated portal where they can quickly request a quote for parts or service.
“This innovation is all about making equipment ownership easier,” said Craig Peppin, customer service manager at FEECO International. “With quick access to parts and service information, our customers can reduce downtime, streamline maintenance, and keep their operations running smoothly.”
In an industry where parts ordering is often still a time-consuming, manual process, the company said this digital platform sets a new standard. By eliminating the need to track down part numbers or contact multiple departments, the new system creates a faster, more intuitive experience.
“This is a major step toward modernizing how customers interact with their equipment,” said Peppin. “It’s not just a value-add for current users – it’s a selling point for prospective customers who are looking for a convenient and direct connection to their OEM.”
The QR plates are now standard on all new FEECO equipment, and the company is in the process of rolling out the program for past equipment orders.
Source: FEECO